Customer Success Data Analyst – Portsmouth - Lead Forensics
GET STARTED

Let’s get you started

Experience turbo-charged lead generation with a free trial.
Simple set-up. No commitments. Get started today.

Let’s get you started

Experience turbo-charged lead generation with a free trial.
Simple set-up. No commitments. Get started today.

Let’s get you started

Experience turbo-charged lead generation with a free trial.
Simple set-up. No commitments. Get started today.

Lead Forensics

JOB TITLE

Customer Success Data Analyst – Portsmouth

Lead Forensics

JOB CATEGORY

Customer Success

Lead Forensics

LOCATION

Portsmouth, UK

Customer Success Data Analyst – Portsmouth

Summary

 

Here at Lead Forensics we are one of the fastest growing software companies in the martech space. We provide a lead generation marketing software solution and have the largest IP data base in the world; our clients can identify businesses visiting their website, even if they don’t enquire.

Lead Forensics are looking for a Customer Success Data Analyst to join our Customer Success team. The Customer Success Data Analyst will play a key role in supporting the success of the CS function by analysing data, spotting trends and producing reports. This role will be based in our Portsmouth location and will report into the Head of Customer Success Operations.

 

Key Responsibilities:

 

  • Producing recurring performance management reports and circulating these to management on a regular basis
  • Managing multiple tasks and projects of varying size for example:
    • Small task: Updating 100 customer records to move them into a different customer segment in the CRM system
    • Medium task: Producing a graph-based report for Senior Management to review performance
    • Large task: Splitting historical customer base into multiple cohorts, and monitoring the impact to their performance over time as different processes are changed
  • Analysing data to identify opportunities for performance improvement
  • Analysing data to spot trends
  • Analysing data to spot cause and effect relationships
  • Spotting errors and anomalies in data
  • Work closely with our internal CRM development team
  • Having an awareness of the wider business, so that their analyse can be completed in context

 

Key skills required:

 

  • Proficient user in Microsoft Excel
  • Excellent analytical and numerical skills
  • Ability to analyse and produce reports and recommendations
  • Keen eye for accuracy and detail orientated
  • Excellent oral and written communication skills
  • Demonstrate a high level of integrity and professionalism
  • Experience in using a BI tools such as Microsoft Power BI or Tableau or basic SQL would be advantageous

 

What we offer in return:

 

  • Social events: We are committed to sharing our success with all our teams and enjoy a range of outings and incentives; recent trips include Spain, Amsterdam and Barcelona
  • Monthly, Quarterly and Yearly company awards
  • Birthdays off!
  • Give back to the wider community with volunteer days, fundraisers, charity events – including 2.5 paid days to volunteer for charities
  • Be part of a fantastic company culture; we all display our Company DNA’s, foster a “One Team” and ‘Growth’ mentality
  • Receive benefits such as the Employee Assistance Programme
  • Free parking and easy access via public transport
  • Free Gym on-site
  • Free weekly circuits, spinning and yoga classes
  • Company socials, Regatta, subsidised ski trip, Christmas parties
  • Team building and fun interdepartmental competitions and sports day

 

*Due to a high volume of applications we are unable to reply to individual applications specifically

Send over your resume

Lead Forensics

Claim your free trial of Lead Forensics - Sign up here

We would love to give you a demonstration of Lead Forensics at no cost, commitment or obligation

Free trial – No payment details required

Find out about pricing, how we integrate with your CRM and above all, what businesses are visiting your website with a free trial!

Don't miss out!

Book your demonstration today to get
access to a 7 day free trial!
Simple set-up. No commitments. Get started today.

Claim your free trial of Lead Forensics - Sign up here