Customer Success Manager - Key Accounts - Lead Forensics
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        Lead Forensics

        JOB TITLE

        Customer Success Manager – Key Accounts

        Lead Forensics

        JOB CATEGORY

        Customer Success

        Lead Forensics

        LOCATION

        Portsmouth, UK

        Customer Success Manager – Key Accounts

        Customer Success Manager – Key Accounts

        Summary

         

        As a CSM for our Key Accounts you will be responsible for nurturing the client relationship following the onboarding phase. By driving maximum engagement of our product, the objective will be to contribute to ongoing and long-term success of the client. The focus will be on driving the right behaviours from our clients regarding best practice with our product. The outcome of this will be high retention rates and expansion via upsell/cross sell.

         

         

        A little about the role;

        • Co-ordinate with Adoption Managers to ensure seamless handovers for new accounts
        • Identify further use cases to increase value to client and liaise regularly to develop strategy
        • Identify, qualify and resolve customer issues including working with internal departments, (Support/Product) if required
        • Contribute to revenue growth within Key Accounts/Enterprise client base by upselling/uplifting client contracts
        • Host frequent online meetings to review progress towards clients desired outcome, with various stakeholders
        • Hold face to face client meetings in a productive and professional manner to build long lasting relationships and strengthen processes
        • Review and measure performance against success plans and strategic objectives
        • Negotiating renewal contracts and expansion proposals

         

         

        A little about you;

        • Experience in dealing with large corporate/high value accounts
        • Sales/Account Management, Marketing or Customer Success background
        • Experience in using CRM systems
        • Previous experience with interacting with Director Level individuals
        • Track record for working towards targets and KPI’s
        • Hold a full driving license
        • Great Communications skills
        • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
        • Strategic thinking
        • Multi-tasking
        • Problem Solving skills
        • Keen negotiating skills

         

        What we offer in return;

        • Receive a base salary up to £44,000 DOE with the opportunity to increase this via our career progression steps
        • Flexible working with 2/3 days working from home and the rest based in our Portsmouth office
        • 6 monthly performance and pay reviews, with the potential of increasing your base by £1,500 each year
        • Reward culture and uncapped bonus plan – our team average earnings are 7-10k in their first year and 10k-20k in their second year
        • Dedicated department Learning and Development professional, who is there to ensure you succeed!
        • Additional bi-monthly departmental rewards and recognition programme; events include paddle boarding, speedboat trips, indoor sky diving, team building weekend away
        • Silver and Gold KPI rewards with free coffees, Amazon vouchers, dress down days, restaurant vouchers and cinema club
        • Monthly, quarterly and yearly company awards and event days such as the family fun day, sailing regatta and this year we again are running another supplemented skiing trip
        • Take some time out with our attractive holiday policy; start off with 20 days plus BH, your birthday off and the allowance increases with each year of service. (capped at 25)
        • We support many Charities and provide our employees with 2.5 volunteering days per year; as well as hosting many Charity events and fundraisers
        • Free parking onsite as well as other amenities such as, a restaurant, supermarket, hairdressers, Subway and Starbucks
        • Free gym and shower facilities on-site, free gym classes like yoga, spinning and circuits

         

         

        *Due to a high volume of applications we are unable to reply to individual applications specifically

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        Lead Forensics

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