Customer Success Support – Portsmouth - Lead Forensics
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Lead Forensics

JOB TITLE

Customer Success Support – Portsmouth

Lead Forensics

JOB CATEGORY

Customer Success

Lead Forensics

LOCATION

Portsmouth, UK

Customer Success Support – Portsmouth

Customer Success Support

 

Working within the Support team providing solutions to customer queries through the Support ticket system and Live Chat. You will be responsible for supporting our Customer Success Managers with our CRM and Lead Forensics Portal including educating other colleagues of new releases to the portal.

 

Key Responsibilities:

 

  • Supporting internal and external customers via ticket system
  • Having full knowledge of the Lead Forensics portal
  • Liaising with our IT and Data Verification teams
  • Provide solutions to problems that may arise from our software and existing customers
  • Supporting our customers via Live Chat on the LF portal
  • Train CSM’s/ new starters on the CRM and LF Portal
  • Weekly support meetings

 

Key Skills & Attributes:

 

  • Excellent Customer Service skills
  • Excellent verbal and written English communication skills
  • Good presentation skills
  • Ability to work independently and as a team
  • Ability to work under own initiative
  • Excellent administrative skills
  • Willingness to take responsibility
  • Knowledgeable about both clients and Lead Forensics
  • Ability to manage time, prioritise tasks and work under pressure
  • Accuracy and attention to detail
  • Work towards individual and team targets
  • Must proactive and be able to learn new tasks quickly
  • Creative thinker and problem-solver
  • Highly organised with attention to detail
  • Be determination, have diplomacy and excellent interpersonal skills
  • Live Lead Forensics core DNA’s

 

Working hours:

 

Full time/Permanent – Live chat rotation hours:

8.00am – 4.30pm

9.00am – 5.30pm

9.30am – 6.00pm

 

What we offer in return:

 

  • Receive a competitive base salary, plus a potential performance related bonus of up to £3,000 per annum
  • Receive first class training and support
  • Take some time out with our attractive holiday policy; start off with 20 days plus BH, increasing with each year of service (capped at 24)
  • Birthdays off! (it’s the most important day of the year!)
  • Give back to the wider community with 2.5 paid Charity days, volunteer days, fundraisers, charity events
  • Be part of a fantastic company culture; we all display our Company DNA’s, foster a “One Team” and ‘Growth’ mentality
  • Receive benefits such as the Employee Assistance Programme
  • Free on-site parking
  • Free gym on-site as well as weekly circuits, spinning and yoga classes
  • Company socials, Regatta, Family Fun day, subsidised Ski trip, Christmas parties
  • Team building and fun interdepartmental competitions and sports day

 

 

*Due to a high volume of applications we are unable to reply to individual applications specifically

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