Lead Forensics has been named a Digital Markets Leader by Gartner and awarded 8 badges.
These recognize our success in customer satisfaction across a range of areas and celebrate our average review rating of 4.6 on the platform – and others owned by Gartner.
The badges include five from Software Advice, celebrating our best customer support across:
- Lead management
- Lead capture
- Lead generation
- Predictive lead scoring
- Marketing
We’ve also been awarded a badge for our 4.5 scores across multiple review platforms:
- Capterra
- GetApp
- Software Advice
“We’re delighted to receive recognition for our customer support,” said Dawn Upton, Group Head of Customer Marketing. “Every Lead Forensics customer has a Customer Success Manager, who works tirelessly to ensure they’re able to get as much value as possible out of our website visitor identification tool. These high reviews are proof that our dedicated support is genuinely helpful.”
Some highlights of reviews on our Software Advice profile include:
- “I had a really great experience with Lead Forensics, and I recommend using them. From onboarding til launch and during product use, we are always looked after by our account manager. We always have useful monthly meetings where we go through user cases, successes, and next steps. We renewed LF for another year and we look forward to our continued partnership.”
- “The Customer Success Managers at Lead Forensics are superb. They help us get the most from the tool and also make useful suggestions on how we can improve and get maximum return on our investment in the product. It definitely feels like you have another team member rather than a sales rep helping you.”
- “Very positive – the team really do care, and go above and beyond in looking after their clients (thank you team!)”
