Solutions for B2B account management

Uncover the hidden signs of dissatisfaction and intervene before frustration turns to cancellation.

Trusted by 10,000 growing businesses

Don’t miss the warning signs

So much happens on your website that you’re unaware of, including signs that customers might be considering ending their partnership with you. We’ll surface signals like:

Visits to pages about support or products

Repeated viewing of terms and conditions pages

Anticipate support issues before they escalate

Most problems don’t start with a support request; they begin with frustrated users looking at your troubleshooting, documentation, or support pages. Lead Forensics can:

Alert you when customers are looking at support pages

Show you who might be struggling

Empower you to reach out early and fix the problem fast

Spot up-sell and cross-sell opportunities

Your existing customers are subtly telling you what they want through their website behavior, but if you can’t see it then you’re blind to other opportunities to increase your share of wallet. Lead Forensics helps you spot buying intent by telling you:

When you get visits from customers in a new location

When customers view your product and service pages

Win back lapsed customers

Knowing when a former customer is back in buying mode can help you be the first to reach out and win them back. After all, you’ve got a 20-40% chance of winning back a lapsed customer, according to a Marketing Metrics study.Lead Forensics will: